A1 National Van Hire Reviews and Complaints

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A1 National Van Hire Reviews

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  • Con artist : location!



    This company are a bunch of rbbers! Do not use this company as they will rob ur money! Yiu think u are gettin a good deal as they deliver to ur home this is so u do not know where they are based! So any chase them for ur deposit! They have two base locations one is Leicester and I know the address has been shared on this site already! The other site is in Birmingham! Monaco house, bristol street! They closed down the old office which was A1 national van hire and are now reopening the office as Uk van and minibus hire! They are starting up there con again! They are re opening the Birmingham... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Mandysmith's Picture   Mandysmith    0 Comments   Comments
  • RIPPED OFF FOR DEPOSIT



    HIRED A VAN IN SEPT PAID £ 372 THOUGHT IT WAS AGOOD DEAL UNTIL CONFIRMATION EMAIL STATED THAT A £500 SECURITY DEPOSIT WAS ALSO DEDUCTED WHEN QUESTIONED WAS TOLD THAT IT WOULD BE REFUNDED ON RETURN OF VEHICLE UNDAMAGED WHICH IT WAS THIS IS WHEN THE FUN BEGAN TRIED CONTACTING THEM THE FOLLOWING DAY WITHOUT SUCCESS PHONE NUMBER NOT RECOGNISED EMAILS IGNORED DONE SOME INVESTIGATION WORK AND FOUND ANOTHER NUMBER IN WARRIGTON GUESS WHAT NOT RECOGNISED BEEN TWO WEEKS NOW REPORTED THE CROOKS TO POLICE HAD TO CANCEL MY CARD FOR FEAR OF MORE MONEY BEING TAKEN GOOD CONMEN GREAT SETUP DONT... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    GAPPS's Picture   GAPPS    2 Comments   Comments
  • a1 National Van Hire



    I hired a vehicle from them in mid August. When returning the vehicle in mint condition, they said deposit of £500 would be back in my account within 48 hours. When they did not do this, we called many many times. eventually they returned £250. At this point I totally lost it. I called so many times, they recognised my voice!! Every 10 minutes, literally, I called and asked why it wasn't in my account yet. THey made up all sorts of excuses until I threatened with my lawyer if it wasn't in my account by 5pm that day. |Funnily enough, it was there!! now, two weeks... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    RachellL's Picture   RachellL    2 Comments   Comments
  • Fraudulent card activity



    I am extremely disgusted with the customer service I have been provided by A1 National Van Hire. I hired a minibus at the beginning of August for a weekend, which was fully paid for in February. It took over a month, after me doing the chasing, for my £500 deposit to be returned and now I have been charged fraudulently again for the whole booking - nearly £1000!!!! I was told the refund had been processed and to expect it in my acocunt after 5 working days, which was yesterday; there is no sign of it!!! I need my money back now or I will get other organisation involved to... More...
    (Travel)
    kuksoolkid's Picture   kuksoolkid    1 Comments   Comments
  • SMART VIEW UK



    A1 NATIONAL VAN HIRE IS THE SAME COMPANY AS UK VAN AND MINIBUS HIRE TEL 0844 6933 088 .WE HIRED A MINIBUS IN APRIL AN UNTIL NOW OUR £1000 DEPOSIT HAS NOT BEEN RETURNED. WE HAVE NOW FOUND OUT THE COMPANY HAS GONE BUST AND ALL THERE NUMBERS DISCONNECTED,HOWEVER THEY HAVE SET UP A NEW COMPANY CALLED UK VAN AND MINIBUS HIRE SAME 3 ASAIN GUYS IN THE OFFICE AND STARTED THERE FRAUD AFRESH.THE COMPANY DIRECTOR HAMMOND KUMMAR IS STILL RUNNING THE COMPANY.THIS IS THE 3RD SCAM COMAPANY HE HAS SET UP AND SCAMMED CUSTOMERS DEPOSITS.THE FIRST COMPANY IS A1 RESERVATIONS AND NOW A1 NATIONAL VAN HIRE... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    BRYAN123's Picture   BRYAN123    3 Comments   Comments
  • refund



    WE HIRED A VAN FROM THIS COMPANY ON THE 3RD AUGUST 2012. THEY TOOK A £600.00 DEPOSIT. AFTER A WEEK I RANG TO ASK WHY IT HADNT BEEN REFUNDED AND WAS TOLD IT TAKES 10 WORKING DAYS. AFTER THIS PERIOD I RANG AGAIN AND AGAIN AND AGAIN AND WAS BASICALLY FOBBED OFF. ON AUG 29 I WAS ASKED BY EMAIL FOR MY BANK DETAILS AND WAS PAID £250.00 THE FOLLOWING DAY . AS I WRITE THIS I AM RINGING THEM TO GET THE REST !. I WOULD ADVISE ANYONE CONTEMPLAING USING THIS COMPANY TO LOOK AT THE COMMENTS FROM OTHERS AS WELL AS OURSELVES BEFORE MAKING A BOOKING AS YOU MAY FIND THEM FRUSTRATING TO SAY THE... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    COUNTY1's Picture   COUNTY1    0 Comments   Comments
  • A1 National Van & Car Hire



    Booked a minibus on Thurs 26th July. Paid £507.56 plus £500 deposit. Chased non refund of deposit, was told it would automatically be refunded in 10 days following return of van,which was collected on 30th July. Chased again on 16th August. No refund but a duplicate charge of £1007.56 was levied. Staff unhelpful, manager is never in. Spent 30mins on phone to HSBC to get duplicate charge noted on credit card (they're as much use as an ashtray on a motorbike). More...
    (Travel)
    Griff1954's Picture   Griff1954    0 Comments   Comments
  • Van hire and rude service



    I ordered a Luton van with tail gate for 10am last saturday 11/8/2012. At 9.30am we were called to say the van which had been allocated had a fault (tailgate not working). and another van was being sent up from warrington but would be an hour and half late, this wasn't acceptable, as we were driving we were driving at the time , we phoned back on reach of our destination. My daughter spoke on the phone and tried to come to a solution by asking if they had anything else available and said that the van much of been checked when it was bought back after its last hire. the man on the... More...
    (Delivery Services)
    samanda's Picture   samanda    1 Comments   Comments
  • A1 National Van Hire: Non refund of deposit and duplicate charges



    I hired a van from this company in July 2012 and on July 10th was charged £259.18 plus a £500.00 deposit despite having sent them the necessary documents to avoid paying a deposit. The van was returned to them on time, undamaged an with the correct amount of fuel yet the deposit wasn't refunded. I phoned them twice in an attempt to get the deposit refunded but instead they charged a further £759.18 to my credit card. I phoned again and was told to email them with details of the problem and my bank detailsso that the money could be refunded to my account, this I did.... More...
    (Miscellaneous)
    MByford's Picture   MByford    1 Comments   Comments
  • not returning deposit



    hi just dont do it ! last month hired a van through a1 national van hire and not only have they not reurned my deposit but when i got through to them they took out another 250 .so now they owe me 500 quid . so got in touch with credit card company and there dealing with it .. here is a number to get them on 0116 2511142 or email info@a1nationalvanhire.co.uk ... it has been a month now and still nothing there should be a police report done about them on crime watch ... More...
    (Delivery Services)
    mcraddy's Picture   mcraddy    3 Comments   Comments
  • A1 National car and van hire



    I used this company the middle of May 2012. In July i found that £250 was taken from my bank account. This should not have been taken, since i returned the vehicle in good condition with a full tank of fuel. I contacted then about 5 times over a period of 2 weeks, all i get is excuses regarding the refund. I have contacted my bankers and have completed a Visa payment dispute, which they are going to follow up on my behalf. I will never use this company again. Ron C. More...
    (Credit Cards, Finance, Banks)
    ronnie1's Picture   ronnie1    1 Comments   Comments
  • Non-return of deposit



    I hired a van over the period 11-15 Jun 12 and was pretty surprised when the deposit was taken at the time of booking in Apr. I called a week after return of the vehicle to chase return of the deposit, to be told that 2 weeks was their standard. Still nothing, then on 26 Jul 12 another £500 disappeared from my bank account. No calls are getting through and I am doubtful of getting a reply to my email. Seems all very dodgy to me. More...
    (Miscellaneous)
  • NON PAYMENT OF DEPOSIT



    I hired a van through A1 and have fallen into their trap of non payment of the £500 deposit. I have never been treated in such a rude manner when I phoned and asked for them to deal with this issue. The staff were abussive and on many occasions they put the phone down on me. I complained through their complaints procedure and got no reply. Promises were made that were never kept. I was promsied time and again that it would be paid in 3/5 working days. Eventually Barclaycard have now cancelled the amount from my account and are investigating the situation. This company should never be... More...
    (Travel)
    Sarah58's Picture   Sarah58    1 Comments   Comments
  • Yet another £500 deposit mug



    I hired a van from this company (www.a1nationalvanhire.co.uk) at the end of May 2012 for a weekend 9/10 June. It looked legitimate for an on-line site and the account references and cordial communication put me at ease. Although they changed the actual van I ordered several times I was happy that what I got was delivered on time and collected after the end of hire time. It was 2 weeks before I first approached the firm to obtain my £500 deposit and I guess everyone knows the rest. Phone calls were put off with "I shall speak to the accounts", followed by "the money... More...
    (Miscellaneous)
    lastrp's Picture   lastrp    2 Comments   Comments
  • A1 National Van Hire SCAMMERS



    Hired a van from A1 National Van Hire a month ago. When they collected the van we were told that the money for the £250 deposit would be back in our account in 3-4 working days. A month later and the money has not arrived. Despite numerous phone calls and being told that the money was being processed, we still have not received it. I have spoken to the same guy 3 times (john) to ask about my money - the deadline was given as today & it still has not appeared. When I called to speak to him I was told he was on the phone, on lunch & then that he didnt exist. When I threatened... More...
    (Miscellaneous)
    22Jessica's Picture   22Jessica    1 Comments   Comments
  • A1 National Van Hire Compliant



    DO NOT USE THIS COMPANY. I have used many van hire companies in the past and never had any problems in getting back my deposit. Everytime you call you get a different reason why the deposit has not been paid: 1) Streamline takes two weeks, this is rubbish it takes three days 2) It is company policy to hold the deposit for two weeks to ensure that no parking tickets or speeding tickets are issues, again rubbish as they have the drivers details and they simply complete a form for the relevant authority informing them of the drivers details 3) The delay is due to the Natwest problem, again... More...
    (Advertising)
    abcoleman's Picture   abcoleman    2 Comments   Comments
  • A1 National Van Hire Crooks



    A! National Van Hire Ref A10032917 I have had the same experience since 24 /05/2012 i am still waiting for my deposit of £250 for a 17 seater we hired from these crooks had i known that they were asians i was dealing with i would have never done business with them do not waste your time phoning them or emailing them because they do not respond the right course of action is to do everything in writing and make sure the letter is recorded so they have to sign for it do not do any business with Asians they are all the same even if its your best friend. More...
    (Advertising)
  • A1 National Van Hire Consumer Complaint



    I accidentally stumbled across this company by typing "Salford Van Hire" into Google. The first result returned has "Salford Van Hire" in the header but you are directed to A1's site. Went ahead anyway and rented a van from A1 back in March. Although the van was delivered in good time and was in good condition, the £250 security deposit was not returned, despite email and phone reminders. After a reasonable time, I issued a final letter by special delivery to the Syston address on the website, warning of impending court action. The letter wasn't signed... More...
    (Miscellaneous)
    Richard6146's Picture   Richard6146    0 Comments   Comments
  • Security deposit scam



    The modus operandi of this company is to hang on to your security deposit for as long as possible. These people are basically time wasters as it works in their favour - if you ring up and enquire about your yet to be returned security deposit you will be given the impression that it is about to be returned. It never is of course and so it goes on. Don't waste time phoning these people, it's what they want you to do to put off any action against them. If your deposit is not returned within 7 days of the vehicle being returned, write to them by email and also by recorded delivery... More...
    (Miscellaneous)

A1 National Van Hire Reviews By Product


A1 National Van Hire Comments


Claresweeney says: (5 years ago)
 0
I hired a van on 28 Feb 2013, finally got deposit back today after telling them I was recording our conversation and that I will hire a van and just get it crushed if he didn't pay me, 1 day later I have received the full deposit back. Mongrels like these only understand this type of dealings, keep pestering and get it back, tell them u are recording the conversation and are going to the police also if money not returned within 2 days. Tell them at the end of the conversation u are recording it after he has spoken to u badly and unprofessionally. He was the rudest man I have ever had to deal with, and I told him. They should be closed down!!! Do not take no for an answer!!!!



Kotch says: (5 years ago)
 0
Never use these. After using them they took an additional £500 from my account, asked for my bank account to "refund" then tried to take more. After that I had several fraudulent activities on my credit card, including unusual orders for computer equipment. THEY ARE CON MEN AND THIEVES. DO NOT USE.



milnesp says: (5 years ago)
 0
These people are con men!! Hired a van 14th August 2012, returned 15th Augsut 2012 and paid £250 deposit. Have been repeatedely lied to about the return of my deposit, on Friday I issued a claim through the county court as I've had enough. The ONLY number you can contact is their reserveations number and when I asked to be put through to their accounts dept the line goes silent and you are left on hold for half an hour and then cut off. They are con men, how many people have given up chasing their deposit? and these guys get away with it. A disgrace, I will be referring the matter to trading standards.



akatwa says: (5 years ago)
 0
This company is a massive fraud! dont use these guys,i would rather pay a little more and go with a reputable company like enterprise, europe car. At least in this way your deposit is guaranteed to be refunded.

It suprises me that this company is still trading, the worst staff and they all smell bad!



D216q9 says: (5 years ago)
 0
Absolutely terrible company. DO NOT BOOK AND LOSE YOUR MONEY. Extra deposit taken and not refunded despite numerous phone calls and e mails. Horrendous customer service and the reality is that it represents theft.



lastrp says: (5 years ago)
 0
Oh God, I wish I read this page before booking. I am still waiting for my £500 deposit to be returned 6 weeks after returning the van. I have written and telephoned and had the same response as those listed above. DO NOT USE THIS COMPANY. How do we get our money back? What steps do I have to take to ensure I am refunded the deposit?



john75 says: (5 years ago)
 0
its a scam company, have not refunded my deposit, every time i call the local branch they blame the head office and the head office blames the local branch, they promise me to call back and never do, they pick up the phone and do not say their name, very rude, comes across as gangsters.now getting BBC WATCH DOG, they will now know when they lose business.will never use them again



Steve1986 says: (5 years ago)
 0
hi people

i hired a long wheel base transit they came 2 hours late and came to pick up the van 1 hour early.

At the time they came i was just unloading as i was just moving in.
And with all the rush of things i scratched the van door,could of easily been buffed out in seconds
But it classic A1 fashion they made up more body work damage etc and took out more money than ever,they tried to take out 3600! for a scratch. i cancel my card and reported it to trading standards.
And then after 5months of nasty phone calls and emails we ended up going to small claims court and they didn't turn up!
So if they threaten you with a law suit and you think it unfair go all the way!!.

These people are a bunch of con artists and the company needs to be closed down!!

thanks
P.S everything has been passed on to watchdog



Roberts28 says: (5 years ago)
 0
Hi I am yet another victim of these fraudsters with no deposit being refunded. Please can I ask everyone of you above if you have not already contact Watchdog and log your complaint. You can do this on line and hopefully if we get enough of us to complain they will take this up on our behalf.



Robbyboy says: (5 years ago)
 0
Bad service, 2 weeks have gone by with no refund of the £250 deposit. The van was 1hr and 20 minutes late to be delivered and then picked up 5 hours later than the advertised 'within 8 hours after the van hire finishes'. Its all undue stress and I would not recommend this company to even my worse enemy.

Keep getting fobbed off on the telephone and after reading these reviews am very worried I won't get it at all.

I have spoken to my bank and they have sent me a claim form to fill out so they can pursue the claim on my behalf.

Have found the company directors name and address on the below link and will use this for claims and complaints as the telephone operator doesn't seem to care.

http://company-director-check.co.uk/director/909953647



Tg001 says: (5 years ago)
 0
I was going to book a 12 seater for 4 days, after reading all these reviews and feedbacks, I am EXTREAMELY nurvous.

I better seer away. Thanks for your feedbacks guys.



PROZAC says: (6 years ago)
 0
£576. taken from my account, despite a clear cancellation, and promise that we would suffer no loss.THE WHOLE PHONE TRANSACTION TOOK ONY TEN MINUTES BEFORE WE REALIZED THAT THE COMPANY WAS NOT SUITABLE. Three months later we are wiser and poorer. No refund, and fobbed off day after day. How can the people fielding what must be hundreds of angry phone calls a day live with themselves? It is straightforward theft.



Modee says: (6 years ago)
 0
ANIL works for them



terryroberts says: (6 years ago)
 0
This company is the worst company I have hired from, my company hires at least 150 days a year. The first hire was a trial to see how they respond, they failed, consequently my company will not be using their services. My advice to any one contemplating their service check out their complaints first.
CEO Safety Direct Global Inc Dec 12 2011



rmfrancis says: (6 years ago)
 0
Obnoxious, incompetent.
Confirmed a booking at 1300 then cancelled at 1600 without any concern or offer to help.
DO NOT USE THEM
Pursuing credit card potential charge with bank.



a1conhire says: (6 years ago)
 0
Did not see this until after I hired a van from them. This company are undoubtedly crooked and will try to avoid repaying your £250 deposit. I am still waiting after nearly a month. They fail to respond to e-mails and will fob you off on the telephone.They should be put out of business. What on earth are a firm like 'Enterprise' doing using these cowboys as business partners?



carolejones says: (6 years ago)
 0
Isn't it strange that all the supposed 'positive' reviews for this company are from Asian bookers. Hmm. All fictitious or working for this 'company'. I am quite sure that there is not a single real positive review for this dodgy outfit.



lottiejohnson1 says: (6 years ago)
 0
A1 National Van Hire are scum. They took an unauthorised about of £587 from mine and my partners bank account on top of the £70 odd quid to hire a van for them day. We needed to hire the van as we were moving house, drove it to ikea and back, they collected it and signed all the documents to say they received in the same condition, and then a week later took that money after a phone call to say the roof was damages. We have not got this money back and we are in the process of sueing them and taking them to court. I also had to cancel my bank cards in fear of them taking more money.



sherlincameron says: (7 years ago)
 0
Enterprise car hire is the hire corporation of choice here. Reviewers like the "fun cars" and "friendly staff." Many people take delivery of free upgrades at no extra charge. However, be conscious that Enterprise may not reputation your reservation if you are late to pick up your rental car. If you want to keep away from taking a stake with discount hire companies,put your research for more information visit http://www.besttruckrentals.com



sherlincameron says: (7 years ago)
 0
Enterprise car hire is the hire corporation of choice here. Reviewers like the "fun cars" and "friendly staff." Many people take delivery of free upgrades at no extra charge. However, be conscious that Enterprise may not reputation your reservation if you are late to pick up your rental car. If you want to keep away from taking a stake with discount hire companies,put your research for more information visit http://www.besttruckrentals.com



ANGRY221 says: (7 years ago)
 0
DO NOT USE THIS COMPANY- HIDDEN CHARGES AND APPALING CUSTOMER SERVICE.
Van was delivered late, hidden VAT charges and rude staff, spoke to a young boy pretending to be a manager who proceeded to hang up the phone when I questioned their abilities. PLS DO NOT WASTE YOUR TIME AND MONEY ON THESE COWBOYS. GO ELSEWHERE AND YOUR MONEY WILL BE WELL SPENT.



imran786 says: (8 years ago)
 0
DO NOT USE. RIP OFF!



ANIL says: (8 years ago)
 0
A1 NATIONAL VAN HIRE ARE THE BEST VAN RENTAL AROUND I USED THEM ONCE AND SURLY WILL USE AGAIN
THERE SPECAILIST IN 1 WAY HIRE :d



ManWithoutAVan says: (8 years ago)
 0
I recently booked a van with them and got hit by VAT that was not on the original quote.
They do not quote The tax or a VAT number on their web site or or their email confirmations.
My guess is that they are breaking the VAT laws and mis-selling, but getting away with it because it is so difficult to get your money back with internet based companies.
Shame on A1 National Van Hire




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