A1 National Van Hire Complaint

A1 National Van Hire Complaint


Non-return of deposit - disgusting business! - MINIBUS

I booked through A1 National Van Hire as they pricing seemed good compare to their competitiors, probably for a reason! The £500 deposit was orginally taken out of my account as I booked, months before we acually had the minibus. The minibus when delivered turned up late and then they were 2 days late in collecting it as well. But now I have a month down the line having rented the minibus and they still have not returned my £500 deposit. I have been phoning them everyday but the are consistently rude and unhelpful. They keep ensuring me the money will be in my bank the next day but it never is. I am now following this up with Trading Standards and with my bank (luckily I booked on my credit card!). Under no circumstances book with this company! I dont understand how they can be allowed to do business in this way.

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