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A1 National Van Hire Support Ticket - Non-return of deposit

A1 National Van Hire Support Ticket

Non-return of deposit - Unpaid deposit

Created By: UnhappyAllan's Picture UnhappyAllan Last Reply: UnhappyAllan's Picture UnhappyAllan
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: General Replies: 3
Product: Unpaid deposit

I hired a van over the period 11-15 Jun 12 and was pretty surprised when the deposit was taken at the time of booking in Apr. I called a week after return of the vehicle to chase return of the deposit, to be told that 2 weeks was their standard. Still nothing, then on 26 Jul 12 another £500 disappeared from my bank account. No calls are getting through and I am doubtful of getting a reply to my email. Seems all very dodgy to me.


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Ticket Replies

Elizajane says: (6 years ago)
I am having exactly the same problems with this A1 National Van Hire. They took a £500 deposit in June and have so far refused to refund it. I have chased and chased, and have now been threatened by them with further charges to my account if I don't stop. And this weekend, they have taken ANOTHER £500, for absolutely nothing, just it seems to prove that they can. They now owe me £1000, which is an enormous amount to me. I have taken it up with the bank, the credit card supplier, trading standards, consumer direct, and also the police. I will keep you posted if there are any positive results.

UnhappyAllan says: (6 years ago)
Amazing! After about 5 emails and as many telephone calls we finally got our deposit back. I think the final email which threatened to charge them interest from the dates they took our money, take them to court and encourage our bank to charge them for the costs of issuing a replacement card may have done it. The money was credited the same day. We also spoke to OFT, who were familiar with the company and they were going to look into it too.

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